CustomerGauge
The Account Experience™ Company.
Overview
CustomerGauge is an Account Experience (AX) platform that helps B2B companies to reduce churn, increase upsells, and improve the overall customer experience. It combines customer feedback (NPS, CSAT), account data, and revenue data to provide a comprehensive view of account health and drive profitable growth.
✨ Key Features
- Account Experience (AX) Methodology
- Net Promoter Score (NPS) and Customer Feedback
- Account-based Surveys
- Revenue-based Analytics
- Churn Prediction
- Closed-loop Feedback
- Reporting and Dashboards
🎯 Key Differentiators
- Focus on Account Experience (AX) for B2B companies.
- Directly links customer feedback to financial outcomes.
- Actionable insights to drive retention and growth.
Unique Value: An Account Experience platform that helps B2B companies to turn customer feedback into profitable growth by focusing on the entire account, not just individual users.
🎯 Use Cases (4)
✅ Best For
- Linking customer feedback directly to revenue to prioritize actions.
- Using NPS to predict churn and drive retention.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- B2C companies or businesses that do not have an account-based model.
🏆 Alternatives
Offers a more holistic and revenue-focused approach to customer feedback compared to traditional survey tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tiers tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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