SAP for Utilities

Deliver innovative, sustainable, and affordable energy and services.

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Overview

SAP for Utilities is a comprehensive solution portfolio designed to help utility companies manage their end-to-end business processes. Built on SAP's S/4HANA platform, it covers areas such as enterprise asset management, customer experience, billing, and finance. It is designed for large utility organizations to optimize operations, manage assets effectively, and adapt to the changing energy landscape.

✨ Key Features

  • Enterprise Asset Management (EAM)
  • Customer Relationship Management (CRM) and Billing
  • Meter-to-Cash Process Management
  • Finance and Supply Chain Management
  • Business Intelligence and Analytics
  • Workforce Management

🎯 Key Differentiators

  • Deep integration with core enterprise functions like finance (FI/CO) and HR.
  • Highly structured and robust processes based on industry best practices.
  • Extensive global partner ecosystem for implementation and support.

Unique Value: Provides a single, integrated enterprise platform for utilities to manage all core business processes, from asset management and operations to finance and customer relations, on a global scale.

🎯 Use Cases (4)

Managing the lifecycle of complex utility assets. Handling billing and customer service for millions of customers. Optimizing supply chain and procurement for utility operations. Ensuring regulatory compliance and financial reporting.

✅ Best For

  • Large investor-owned utilities.
  • Integrated energy companies.
  • Large municipal water and power authorities.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small to mid-sized utilities due to complexity and cost.
  • Organizations needing a simple, best-of-breed asset management tool.

🏆 Alternatives

Oracle Utilities Siemens ABB Infor

Offers unparalleled depth of integration with core business functions (finance, HR, supply chain) compared to best-of-breed utility solutions, making it the choice for organizations seeking a true enterprise-wide system of record.

💻 Platforms

Web iOS Android API

✅ Offline Mode Available

🔌 Integrations

Other SAP products Esri ArcGIS SCADA systems Third-party utility applications

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise Support tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 1 ✓ SOC 2 ✓ ISO 27001 ✓ FedRAMP

💰 Pricing

Contact for pricing

Free tier: N/A

Visit SAP for Utilities Website →