Teamwork Desk
The help desk software for teams that care.
Overview
Teamwork Desk is a help desk solution that allows teams to manage customer support from a shared inbox. It's part of the Teamwork suite of products, which also includes project management and chat. Teamwork Desk is designed to help teams work together to resolve customer issues efficiently.
✨ Key Features
- Shared inbox for email
- Ticketing system
- Collision detection to prevent duplicate replies
- Private notes for team collaboration
- Customer portal and knowledge base
- Reporting and analytics
🎯 Key Differentiators
- Integration with the Teamwork suite of products
- Focus on team collaboration
- User-friendly interface
Unique Value: Provides a help desk solution that is seamlessly integrated with project management, enabling teams to collaborate on customer support and projects in one place.
🎯 Use Cases (4)
✅ Best For
- Organizing and managing customer emails
- Improving team collaboration on support tickets
- Providing a self-service option for customers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that require extensive omnichannel support
🏆 Alternatives
Teamwork Desk's main advantage is its integration with Teamwork Projects, which is a major benefit for teams that need to manage both support and project work.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Basic ticketing for up to 3 agents.
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