SeeClickFix
People-powered infrastructure management.
Overview
SeeClickFix, part of the CivicPlus platform, is a citizen engagement tool that streamlines communication between the public and local government/utility departments. Residents can use the app to report issues, upload photos, and add descriptions. The requests are automatically routed to the correct department for resolution, and the citizen is kept updated on the progress. It serves as a public-facing front-end for work order creation.
✨ Key Features
- Citizen issue reporting (mobile and web)
- Photo and video uploads
- GPS-based location tagging
- Automated routing to government departments
- Public commenting and voting on issues
- Status updates and notifications
- Customizable request categories
🎯 Key Differentiators
- Strong focus on the citizen experience and ease of use.
- Integration with major government work order management systems.
- Part of the broader CivicPlus platform for government websites and services.
Unique Value: Bridges the gap between citizens and their local government, making it easy to report and track non-emergency issues, which increases civic engagement and helps prioritize public works repairs.
🎯 Use Cases (6)
✅ Best For
- Used by San Bernardino County Public Works.
- Launched by Knox County, TN for road issue reporting.
- Implemented by the City of Edmond, OK.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Emergency situations (should be reported via 911).
- Internal-only work order management without a citizen-facing component.
🏆 Alternatives
Focuses specifically on the citizen reporting aspect as a front-end system, whereas many alternatives are full-suite government platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
💰 Pricing
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